btk11 Privacy Policy
Here is our full and transparent account of how your personal information is collected, used, and kept secure on the btk11 platform.
btk11 ("we", "us", or "the platform") provides a reliable online casino and betting service for users in Bangladesh. This Privacy Policy document explains what types of information we collect, why we collect it, how we use and store it, and what steps we take to protect your information.
By registering with btk11 or using any of our services, you agree to the terms described in this Privacy Policy. If you disagree with any part of this policy, please refrain from using our services.
Table of Contents
What Information We Collect
btk11 collects various types of personal information to provide users with the highest quality service and to ensure the security of the platform. A detailed breakdown of the information collected is provided below:
1.1 Information You Provide Directly
When you create an account or use our services on btk11, the information you voluntarily provide includes:
- Full name and username
- Email address
- Date of birth (for age verification)
- Residential address
- National ID or passport details (for KYC verification)
- Payment information such as bKash, Nagad, Rocket, or Upay number
1.2 Automatically Collected Information
When you browse or use our platform, the following information may be collected automatically:
- IP address and device type
- Browser type and version
- Operating system information
- Activity logs on the platform (login time, betting history, transaction records)
- Cookie and session data
- Referral source and page visit information
1.3 Information Received from Third Parties
In some cases we may receive information through third parties, such as identity verification services or fraud prevention agencies. This information is used solely for the purpose of meeting legal obligations and maintaining platform security.
Purpose of Data Collection
btk11 collects personal information only for specific and legitimate purposes. The main purposes for which we use your information are listed below:
Account Management
Information is processed to create, verify, and keep your account active.
Transaction Processing
To securely carry out deposit and withdrawal transactions via bKash, Nagad, Rocket, or Upay.
Legal Obligations
To comply with legal requirements relating to responsible gaming, age verification (21+), and fraud prevention.
Customer Support
To help resolve any complaints, questions, or issues you have quickly and effectively.
We also use information to improve the quality of the platform, personalize the user experience, and send relevant promotional communications — but only with your consent.
Disclosure and Sharing of Information
btk11 never sells or rents your personal information to third parties. However, information may be disclosed in the following limited circumstances:
3.1 Service Provider Partners
We work with trusted technology and service partners who perform specific functions on our behalf — such as payment processing, data storage, or technology infrastructure maintenance. These partners are contractually bound to uphold our privacy standards and may only access the information needed to provide their specific service.
3.2 Legal Requirements
If required to comply with a court order, a request from a government authority, or applicable law, we may disclose your information under legal obligation.
3.3 Fraud Prevention
Information may be shared with relevant authorities when necessary to protect platform security, prevent money laundering, or stop illegal activity.
3.4 Business Transfers
If any part of btk11 is merged, acquired, or sold in the future, user information may form part of the transferred assets — but it will always remain subject to the terms of this Privacy Policy.
Data Storage and Security
btk11 treats the protection of your personal information as its top priority. We apply industry-standard technical and administrative security measures:
All data transfers are encrypted using TLS/SSL technology.
Multi-layer firewalls are active to prevent unauthorized access.
Passwords are never stored directly — only in hashed form.
Regular audits are conducted to identify security vulnerabilities.
While we make every effort to protect your information, it is not possible to guarantee complete security over the internet. However, if a security breach does occur, we will notify you as quickly as possible in accordance with the law.
Use a strong password for your account security and do not share your login details with anyone.
Cookies and Tracking Technologies
The btk11 website uses cookies and similar technologies to improve your browsing experience and ensure the proper functioning of the platform.
5.1 Types of Cookies
- Essential Cookies: Required to maintain login sessions and core functionality.
- Functional Cookies: Remember your preferred language and settings.
- Analytical Cookies: Help improve service quality by analyzing platform usage.
5.2 Cookie Control
You can refuse cookies by changing your browser settings. However, disabling essential cookies may cause some platform features to not work correctly.
Your Rights
As a registered user of btk11, you have the following rights over your own personal information:
Right of Access
You may request to know what information we hold about you.
Right to Correction
If there is any error in your information, you may contact us to have it corrected.
Right to Deletion
You may request that your personal information be deleted when certain conditions are met.
Right to Withdraw Consent
You may withdraw consent given for marketing communications at any time.
To exercise any of the above rights, contact us by email at: [email protected]. We will try to respond to your request within 30 working days.
Protection of Minors
btk11 strictly prohibits its services for anyone under the age of 21. We are fully committed to protecting minors from gaming.
21+ Policy
We verify age at the time of registration. If a user is found to be under 21, their account will be closed immediately and all transactions will be considered void. No information is knowingly collected from minors.
If you believe a minor is using the platform, please notify us at [email protected].
Third-Party Services
btk11 has partnerships with various game providers to operate games on the platform, including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers operate under their own privacy policies.
Our platform may contain third-party links or integrated services. btk11 is not responsible for the privacy practices of these third-party websites or services. We therefore recommend reading their own privacy policies before using any third-party service.
For payment services, we process transactions through bKash, Nagad, Rocket, and Upay. These organizations have their own privacy policies which can be found on their respective websites.
Data Retention Period
We retain your personal information only for as long as is necessary to fulfil the purpose for which it was collected or as required by law.
- All information is retained while your account remains active.
- After an account is closed, some information may be kept for a defined period for financial regulation and legal reasons.
- Marketing information is deleted as soon as consent is withdrawn.
- Log data is generally deleted automatically after a set period.
For more details about data retention periods, contact us at [email protected].
Policy Changes
btk11 may update this Privacy Policy from time to time. If there are any significant changes, we will notify you by email or through a notice on the platform.
The date of each update will be clearly stated at the top of the page. Continued use of the platform after any changes will be considered your acceptance of the updated policy. We therefore recommend visiting this page regularly.
Contact Us
If you have any questions, comments, or concerns about this Privacy Policy, please get in touch with our dedicated support team.
To read our other related legal documents, see: Terms and Conditions and Responsible Gaming policy.