btk11 Terms and Conditions

2.1 Registration Requirements

To create an account on btk11, the following conditions must be met:

• You must be at least 21 (twenty-one) years of age.
• You must provide genuine and accurate personal information — providing false or incorrect information may result in account closure.
• Each person may operate only one account. Creating multiple accounts is strictly prohibited.
• The email address and mobile number you provide at registration must be active and belong to you.
• It is your responsibility to keep your password confidential. Sharing account details with third parties is prohibited.

2.2 Identity Verification (KYC)

btk11 reserves the right to verify a user's identity at any time. A National ID (NID), passport, or other government-issued document may be requested. Failure to complete identity verification in a timely manner may result in withdrawal suspension or account restrictions.

2.3 Account Security

You are responsible for all activity that takes place on your account. If you suspect unauthorised access, contact us immediately at [email protected] or through our 24/7 live chat support.

3.1 Welcome Bonus

On your first deposit at btk11, you will receive a 150% bonus up to a maximum of ৳20,000. The wagering requirement for this bonus is 20 times (20x) — meaning the combined total of the deposit and bonus must be wagered 20 times before a cash withdrawal can be made.

3.2 Bonus Usage Rules

• Each account is eligible for only one welcome bonus.
• The deadline to claim a bonus is 30 (thirty) days from the date it is issued.
• Bonus funds cannot be withdrawn directly until the wagering requirement has been met.
• Winnings from free bets or free spins are subject to wagering requirements.
• btk11 reserves the right to modify, suspend, or cancel any promotion.

3.3 Bonus Abuse

Using dishonest methods to exploit bonus offers, operating multiple accounts, or placing collective bets (arbitrage) will result in account closure and forfeiture of all bonuses.

4.1 Deposit Terms

Payment methods currently accepted at btk11: bKash, Nagad, Rocket, Upay.

• The minimum deposit amount for each method is ৳300.
• You must use only payment accounts registered in your name.
• Third-party payments are not accepted and will be returned.
• Deposit processing is generally instant. If you experience any issues, please contact the support team.

4.2 Withdrawal Terms

• The minimum withdrawal amount is ৳1,000.
• Withdrawal processing time is generally 15 minutes to 2 hours.
• Withdrawals can only be made to the same payment method used for the deposit.
• Withdrawals may be held if identity verification has not been completed.

4.3 Failed Transactions

btk11 is not liable for any failed transaction, but we will always assist in resolving the issue. Funds from a failed withdrawal generally return to the account within 3–5 business days.

5.1 Betting Limits

btk11 sets specific minimum and maximum bet limits for various games and betting markets. These limits are displayed within each game's interface. In special circumstances, btk11 reserves the right to adjust bet limits for a specific market or event.

5.2 Bet Cancellation

A bet may be cancelled under the following circumstances:

• If an event is cancelled or rescheduled.
• Due to incorrect odds or a technical error.
• If evidence of match-fixing or suspicious activity is found.
• If specific rules apply in the case of team or player changes.

5.3 Live Casino Games

Live game results depend on the dealer's actions and real-time decisions. btk11 is not liable for any bet missed due to an internet disconnection. If a disruption occurs during a game, the outcome will be determined according to our server logs.

5.4 Game Fairness

All games on btk11 follow fair play principles. Slot games are powered by Random Number Generator (RNG) technology. Live casino games are operated by professional dealers.

The following activities are strictly prohibited and may result in immediate account closure and forfeiture of deposited funds:

• Creating or operating multiple accounts.
• Using a false identity or creating an account in someone else's name.
• Collective or artificial betting (bonus abuse, arbitrage betting) to exploit bonus offers.
• Using automated software, bots, or scripts.
• Hacking, phishing, or any other cybercriminal activity.
• Using the platform for money laundering or illegal transfer of funds.
• Operating an account on behalf of a minor.
• Harassing or defrauding other users.

7.1 btk11 Actions

btk11 may temporarily suspend or permanently close an account for the following reasons:

• Any violation of these Terms.
• Instructions from law enforcement or a regulatory authority.
• Suspicious activity under Anti-Money Laundering (AML) policy.
• Extended inactivity (more than 12 months).

7.2 Closure at the User's Request

You may request account closure at any time by emailing [email protected]. It is advised to withdraw any eligible remaining balance before closure.

7.3 Inactive Accounts

A maintenance fee may apply to accounts that have been inactive for 12 (twelve) months or more. btk11 will send an advance email notice in such cases.

btk11 believes in responsible gaming. We want every member to play in an enjoyable and safe manner.

8.1 Self-Limits

We offer users the ability to set deposit limits, bet limits, and session time limits. Full details are available on our Responsible Gaming page.

8.2 Self-Exclusion

If anyone feels that gambling is having a negative impact on their life, they can contact our support team to request self-exclusion. Attempting to create a new account during an active self-exclusion period is a violation of these Terms.

btk11 treats the protection of users' personal data as its highest priority. Our platform uses SSL encryption to keep all data secure.

9.1 Data Collection and Use

The information we collect is primarily used for account management, identity verification, payment processing, and customer support. When sharing data with third parties, we follow the rules set out in our Privacy Policy.

9.2 Cookies

Our website uses cookies to improve functionality. Disabling cookies in your browser settings may limit certain features.

btk11 is not liable for the following:

• Any missed bet or game disruption caused by an internet disconnection.
• Any loss arising from a user providing incorrect information through their own negligence.
• System failure or delay by a third-party payment provider.
• Loss caused by sharing your password or account information with others.
• Unexpected technical errors or force majeure situations.

However, if a bet is incorrectly voided or settled due to a technical error, btk11 will take corrective action after a proper investigation.

11.1 Changes to Terms

btk11 reserves the right to modify these terms and conditions at any time. For significant changes, users will be notified in advance by email or through the notice section on the platform. Continued use of the platform after any changes will be considered acceptance of the new terms.

11.2 Dispute Resolution

If you have any dispute or complaint, please first contact our customer support team at [email protected] or via 24/7 live chat. We aim to respond within 72 hours. If the matter cannot be resolved informally, we will follow an alternative dispute resolution (ADR) process by mutual agreement.

Contact us for any questions or clarifications regarding these terms and conditions:

• Email: [email protected]
• Live Chat: 24/7 support in Bengali
• Hours: Bangladesh Standard Time (BST, UTC+6)